FAQ
Common Questions
About Our Bags
Q: Are these original branded bags?
A: No, and we're upfront about that. We source high-quality bags from Lahore's wholesale markets. They are not authentic designer pieces from luxury brands. What we promise is honest quality, real sourcing, and prices close to bazaar rates.
Q: What material are the bags made of?
A: Most of our bags are premium PU (faux) leather, chosen for durability and consistent finish. Each product page mentions the specific material. If a bag is genuine leather, we say so clearly.
Q: Are the colors on the website accurate?
A: We photograph our bags in natural daylight to keep colors honest, but screens can vary slightly. Message us on WhatsApp before ordering if you'd like a real-lighting photo or video of any piece.
About Ordering
Q: Do I need to create an account to order?
A: No. You can check out as a guest — just enter your delivery details and pay. No account, no password, no follow-up emails you didn't ask for.
Q: How do I know my order was placed?
A: You'll receive a confirmation email straight after checkout. If you don't see it, check spam. We also confirm on WhatsApp when your order ships.
Q: Can I change or cancel my order after placing it?
A: Yes, as long as it hasn't shipped. Message us on WhatsApp immediately with your order number. Once shipped, changes aren't possible.
About Payment
Q: Do you offer cash on delivery?
A: Yes, across Pakistan. Pay the courier when your parcel arrives.
Q: How do I pay in advance?
A: Bank transfer, JazzCash, or EasyPaisa. Message us on WhatsApp and we'll share the details.
Q: Is my payment secure?
A: Shopify's checkout is fully encrypted. Card details are never stored on our end. Advance payments via bank/JazzCash/EasyPaisa go directly to our verified business account.
About Delivery
Q: How long will delivery take?
A: Lahore: 1-2 working days. Karachi/Islamabad/major cities: 3-5 working days. Smaller towns: 4-7 working days.
Q: How much is shipping?
A: Calculated at checkout based on your city. Free over Rs. 4,000.
Q: Can I track my order?
A: Yes. Once shipped, we send the tracking number to you on WhatsApp with the courier's name.
Q: What if I'm not home when the courier arrives?
A: The courier will call you before delivery and reschedule if needed. Most couriers try 2-3 times before returning the parcel to us.
About Returns
Q: Can I return a bag I don't like?
A: Yes, within 7 days of delivery, as long as it's unused and in original condition. Change-of-mind return shipping is at your cost.
Q: What if my bag is damaged or wrong?
A: We cover it fully — replacement or refund, your choice. Report within 48 hours with photos.
Q: How long do refunds take?
A: Once the returned item reaches us, 3-5 working days.
About Us
Q: Where are you based?
A: Lahore, Pakistan. Our sourcing team walks Androon Lahore's markets daily.
Q: Do you have a physical shop?
A: We are an online-only store. This lets us keep prices close to bazaar rates without shop rent, staff, and overhead.
Q: How can I stay updated on new arrivals?
A: Subscribe to our newsletter at the bottom of any page. One email a week when fresh stock lands — no spam, no daily promotions.
Still Have Questions?
Message us on WhatsApp — we usually reply within a few hours.