Returns & Exchanges
Our Returns Policy
We want you happy with every bag you receive from us. Here's how returns and exchanges work — clearly, no fine print.
7-Day Exchange
You have 7 days from the day you receive your order to request an exchange, as long as the item is:
- Unused, with all tags attached
- In original condition (no wear, marks, or scent)
- Returned in its original dust bag and packaging
- Accompanied by the order details
Simply message us on WhatsApp with your order number and reason for exchange within those 7 days.
Damaged or Wrong Item
If your bag arrives damaged, defective, or is not what you ordered — that's on us. Report it within 48 hours of delivery with photos, and we'll:
- Send a replacement at no cost, OR
- Refund you fully (including delivery charges)
You choose. No arguments.
How to Return
Message us on WhatsApp with:
- Your order number
- Reason for return or exchange
- Clear photos of the item (if damaged or wrong)
We'll share our return address and confirm the process. Please do not send anything back before speaking with us — packages sent without confirmation may not be accepted.
Return Shipping
For damaged, wrong, or defective items: we cover the return shipping cost.
For change-of-mind exchanges (you just changed your preference): return shipping is at your cost.
Once the returned parcel reaches us, we inspect it and process the exchange or refund within 3 working days.
Refund Method
If a refund is due, we send it via:
- Bank transfer, OR
- JazzCash / EasyPaisa
Refunds typically reach you within 3–5 working days after processing.
What Cannot Be Returned
For hygiene reasons, we cannot accept returns on:
- Items that have clearly been used or worn
- Items without their tags or original packaging
- Items reported after 7 days from delivery
Questions?
Just message us on WhatsApp before you order if you're unsure. We'd rather answer 10 questions than have you unhappy with a piece that's not right for you.